● Contact
Send enough detail
to trace the problem.
Use the support address for result corrections, accounts, payments, privacy requests, or AI problems.
● Suggested subject
● Include what applies
- The page you were using and what happened.
- For a result: level, year, candidate or centre, and the official source that differs.
- For a payment: date, amount, payment method, and provider reference. Do not include full payment credentials.
- For AI: model name, approximate time, and a description of the problem. Remove confidential information from screenshots.
- For privacy or deletion: the account email and the data or action you are requesting.
Never email a password, one-time sign-in code, card security code, or Mobile Money PIN.